To our Highly Valued Natural Resources Day Spa Clients,
Recently we've become aware of the frequency that clients do not contact us in a timely manner to cancel their appointments. We are very understanding to the fact that things happen and uncontrollable circumstances come up. But unfortunately it places an inconvenience on the therapists, the spa, and other clients in need. So we have found it necessary to place a new policy info effect that will better allow us to handle the situation. We apologize in advanced for any inconvenience it may cause anyone, but we hope our clients and spa will ultimately benefit from the change.
Natural Resources Day Spas' New
Last Minute Cancelation/ No Call No Show Policy
All Saturday appointments will be required to provide credit card/debit card information to secure an appointment.
Failure to cancel any scheduled services within 24 hours prior to appointment time will result in a 50% charge for each appointment scheduled.
Monday-Friday appointments that result in a last minute cancelation or a no call no show will go by the following policy:
1st time will be forgiven, but to reschedule credit card/debit card information will be required to secure appointment.
2nd time will result in a 50% charge for all scheduled services
3rd and every time there after will result in a 100% charge for all scheduled services
All above policies will be put into effect as of May 1st, 2016
Thank you for your understanding